WHO classification of digital interventions includes "improving clients' access to knowledge resources and support for better management of their health"

30 September, 2022

This document is very helpful and very informative. The document has been circulated for peer review before publication. I have replied with comments and evidence about requirements for people with lower literacy levels (50% of the world's population) and the potential that pictures have to overcome illiteracy.

I have pasted the introductory passage.

A few of us long term medical record advocates believes that education about and training for the use of EPRs (Electronic Patient Records) should've mandatory for all undergraduate and postgraduate health and social care professionals. I will post a link to a UK organized survey and study of the subject of undergraduate educational outcomes and curricula.

Subject: WHO classification of digital interventions includes "improving clients' access to knowledge resources and support for better management of their health

'This classification of Digital Health Interventions (DHIs) should be used in tandem with the of list Health System Challenges (HSC) in order to articulate how technology is addressing identified health needs, such as lack of service utilisation. The HSC framework provides an overview of needs and challenges faced in health systems, in order to assist program planners to express what they expect to achieve through implementation of a digital health intervention. For example, one may implement a digital health intervention, such as “targeted communication to clients”, in order to address a health system challenge, such as “lack of service utilisation,” to achieve an overarching eHealth outcome of “improving clients’ access to knowledge resources and support for better management of their health”[5].' WHO-RHR-18.06-eng.pdf [*see note below]

HIFA profile: Richard Fitton is a retired family doctor - GP. Professional interests: Health literacy, patient partnership of trust and implementation of healthcare with professionals, family and public involvement in the prevention of modern lifestyle diseases, patients using access to professional records to overcome confidentiality barriers to care, patients as part of the policing of the use of their patient data

Email address: richardpeterfitton7 AT gmail.com

[*Note from NPW, moderator: The original document (2019) is here:

https://apps.who.int/iris/bitstream/handle/10665/260480/WHO-RHR-18.06-en...

This recognition of the importance of personal access to healthcare information is important and welcome. What is needed now is collective commitment and an action plan to identify *how* better to meet the healthcare information needs of people for self-care in their homes and communities. HIFA stands ready to help. Meanwhile I invite HIFA members to suggest next steps.]