Quality (346) New WHO Quality Toolkit (5)

24 July, 2022

I have started to familiarise myself with the WHO Quality Toolkit and encourage you to do the same.

A good place to start is "How to use the WHO Quality Toolkit":


This suggests two entry paths. 'If you are new to working on quality of care, or if you would benefit from a brief reminder of key points, you can first explore the different factors that typically influence quality within health systems through the link below under “New to health system quality thinking?". In addition, it might be helpful to review the WHO Quality health services: a planning guide [ https://apps.who.int/iris/handle/10665/336661 ], for an overview of actions across different levels of the health system.'

The Toolkit currently contains 118 resources, all of which are WHO publications.

I look forward to your feedback.

A couple of thoughts from me:

1. The collection deliberately includes WHO resources only. Could the collection be strengthened by linking it with other existing collections, including those that are endorsed but not published by WHO, through a wider 'portal'. Is there an existing collection of quality tools which the WHO collection might complement?

2. Is there potential to link more closely with WHO Quality health services: a planning guide? For health managers and leaders at national, district and community level, it might be useful to include links to relevant publications in the Toolkit so that managers can approach quality issues both from a general and a health-area-specific perspective.

I would be really interested to hear if any HIFA members have used the Toolkit to address a current, real-life situation. What was your experience and how might the resource be further improved?


Neil Pakenham-Walsh, Global Coordinator HIFA, www.hifa.org neil@hifa.org

Working in official relations with WHO