Information is not impact: How to design health communication that actually changes outcomes

16 June, 2026

Dear HIFA colleagues,

While reviewing some past work, I realized that the Phnom Penh Post published this commentary last year on health communication and behavior change.

One argument was that information alone is rarely sufficient to improve health outcomes. In my experience working in a Cambodian hospital, I continue to see this challenge: staff and patients may know what should be done, yet implementation remains difficult because of workflow barriers, incentives, workload, culture, or resource constraints.

I would be interested in hearing from colleagues:

What examples have you seen where a health communication intervention successfully moved beyond awareness and led to measurable behavior change?

Information is not impact: How to design health communication that actually changes outcomes - phnompenhpost.com

https://phnompenhpost.com/opinion/information-is-not-impact-how-to-desig...

Warm regards,

Dr Suren Kanayan

HIFA profile: Suren Kanayan is the Administrative Manager at Central Hospital in Cambodia. Professional interests: Maternal and Child Health, Obstetrics & Gynecology Clinical Practice, Healthcare System Strengthening in LMICs, Telemedicine and Digital Health Platforms. Email: skan71 AT yahoo.com

Author: 
Suren Kanayan