Quality of health services is critical to achieving universal health coverage (UHC). Overall, between 5.7 and 8.4 million deaths are attributed to poor quality care each year in low- and middle-income countries, accounting for up to 15% of overall deaths in these countries. Improving access to health services must go hand-in-hand with improving the quality of these services. Further, poor quality health services - particularly unsafe care - can decrease people's trust in the health system.